Shipping Policy

Delivery Timeframe

At The Ruby Plants, we endeavor to deliver your plants promptly within 4-5 business days, although this timeframe may be extended during peak seasons. For expedited service, we offer SUPER FAST Delivery mode, ensuring delivery within 1-3 business days for areas in Brisbane, Logan, Ipswich, and Redland Bays. Rest assured, we will provide regular email updates regarding your estimated delivery date.

Delivery Options 

Contact Delivery

To ensure smooth delivery, please arrange for someone to be present at the designated delivery location to receive the plants.
Contactless delivery: Alternatively, you may opt for contactless delivery by specifying a SAFE location in the delivery notes (recommended under cover). You should send photos of the space via email if you are unavailable at the time of delivery. Our delivery driver will adhere to your instructions and leave the plants accordingly. Please note, once the delivery driver departs the location, we cannot assume responsibility for any loss or damage. However, for your peace of mind, our delivery driver will capture photographic evidence of the delivered plants, which will be retained in our records.

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