Payment Policy

This is for informational purposes only and shouldn’t substitute for legal advice. Consulting a lawyer specialising in e-commerce for Australia is highly recommended to ensure complete compliance with regulations.

1. Introduction

This payment policy outlines the methods of payment accepted by Ruby Plants (https://therubyplants.com.au/) and governs the processing of transactions for our online store. By placing an order on our website, you agree to the terms and conditions set forth in this policy.

2. Accepted Payment Methods

We currently accept the following payment methods:
  • Credit Cards: Visa, Mastercard
  • Debit Cards: Visa Debit, Mastercard Debit
  • PayPal
  • Aferpay
We reserve the right to add or remove payment methods at any time without prior notice.

3. Pricing and Currency

All prices listed on our website are in Australian Dollars (AUD) exclusive of Goods and Services Tax (GST). GST will be added before the order is checked out.

4. Order Processing

Upon receiving your order and confirming payment authorization, we will process your order within 2 business days. You will receive confirmation via email once your order is shipped.

5. Cancellations and Refunds

You have the right to cancel your order within 8 hours from the time of placing the order.

Following Australian Consumer Law, you are entitled to a refund or replacement if:

  • The plants you receive are faulty, substantially different from the description.
  • We fail to deliver the plants on the agreed date.

To request a refund or replacement, please contact us within 24 hours of receiving your order. We will process your request promptly and notify you of the outcome within 2-4 business days. Refunds will be issued to the original payment method used for the purchase.

6. Security

Ruby Plants takes the security of your financial information very seriously. We use a secure payment gateway that encrypts your card details during the checkout process. We do not store your full credit card information on our servers.

7. Governing Law

This payment policy is subject to interpretation and governed by the Australian Consumer Law.

8. Google Ads Compliance

This payment policy adheres to Google Ads policies by:
  • Clearly stating accepted payment methods without discrimination.
  • Being readily accessible from our website footer or a dedicated “Payment Policy” page.
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