Info & Other Policies

WHY Should You Choose The Ruby Plants

interior-plant

Services

We can give advices for plants that we sale on the website such as what plants are suitable with the spaces, how far apart you should plant, how to care plants, etc…
We can call/email back to customer to discuss for enquiries – within 1-3 business days for response.

Price Beat Guarantee

If you find an identical plant available at a lower price from a physical retail plant shop within Brisbane area, we will not only match that price, we’ll offer an additional 2% discount.

Our Price Beat Guarantee (PBG) means that if you find a lower priced identical stocked item that’s in stock with a competitor, we’ll beat it by 2% on the price of the plant.
P/s: Identical plant stock means same plant, pot size, height, mature level (small, large, overgrown, etc.)
Don’t forget our price guarantee, which excludes competitors located outside of our covered areas

Plant Variation Policy

At The Ruby Plants, we strive to provide accurate representations of the plant species available on our website. However, please note that the images displayed are intended to serve as visual references and may not perfectly align with the specific plant you receive. Rest assured, our team diligently selects plants that closely resemble those depicted and are in optimal condition to ensure your satisfaction with your purchase.

Purchasing Process

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  • Standard Delivery: 4-5 business days
  • SUPER Delivery: 1-3 business days
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Note: “Instruction a safe spot for driver to leave plants – recommended under cover” Customer can send photos of the space via email.”
Delivery
Note: Please be aware drivers will take photo after they delivered to prove the delivery result without damages. We will keep them as our record.
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