Delivery Policy

Delivery Timeframe

At The Ruby Plants, we endeavor to deliver your plants promptly within 4-5 business days, although this timeframe may be extended during peak seasons. For expedited service, we offer SUPER FAST Delivery mode, ensuring delivery within 1-3 business days for areas in Brisbane, Logan, Ipswich, and Redland Bays. Rest assured, we will provide regular email updates regarding your estimated delivery date.

Delivery options

Contact delivery: To ensure smooth delivery, please arrange for someone to be present at the designated delivery location to receive the plants.

Contactless delivery: Alternatively, you may opt for contactless delivery by specifying a SAFE location in the delivery notes (recommended under cover). You should send photos of the space via email if you are unavailable at the time of delivery. Our delivery driver will adhere to your instructions and leave the plants accordingly. Please note, once the delivery driver departs the location, we cannot assume responsibility for any loss or damage. However, for your peace of mind, our delivery driver will capture photographic evidence of the delivered plants, which will be retained in our records.

Delivery Regions and Pricing

At The Ruby Plants, we provide efficient delivery services to various locations across the region, including Sunshine Coast, Brisbane, Logan, Redland Bay, Ipswich, Gold Coast, and Northern NSW. Our delivery fees are structured as follows:

Delivery Cost: Our delivery charges are based on a flat rate system, applicable to orders ranging from 1 plant, 1 tray, up to 1 pallet. The pricing details for each postcode are outlined in the table below. Please note that for large orders requiring additional pallets or oversized items, additional charges will apply per pallet or per oversized items and will be invoiced via email. For postcodes not listed, please reach out to us for further information.

Pallet accomodation

As a reference, a standard pallet typically accommodates the following quantities of plants. Please note that these quantities may vary when different pot sizes are mixed or plants have wide shape. Generally, one pallet can hold:

61 x 200mm pots
or 41 x 250mm pots
or 25 x 300mm pots
or 13 x 400mm pots

We also offer flexibility in loading to accommodate various combinations of the above pot sizes.

Delivery Rates by Postcode: (excluding GST)

Gympie and Noosa Region: $85
4512, 4514, 4518, 4519, 4550, 4552, 4568, 4570, 4571, 4574.

Sunshine Coast Region: $80
4512, 4514, 4518, 4519, 4550 to 4564, 4568, 4572 to 4574.

Bribie Island: $85
4507, 4511

Moreton Bay and some Brisbane Suburbs: $85
4019 to 4022, 4037, 4054, 4055, 4061, 4069, 4070, 4500 to 4514, 4516, 4520 4521

Brisbane Suburbs: $48
4000 to 4002, 4004 to 4014, 4017 to 4018, 4029 to 4032, 4034 to 4036, 4051, 4053, 4059, 4060, 4064 to 4069, 4072 to 4078, 4101 to 4116, 4123, 4127 to 4131, 4151 to 4156, 4169 to 4174, 4178, 4179

Redland Bay Suburbs: $58
4157 to 4161, 4163 to 4165

Logan Suburbs: Starting from $58
4117 to 4119, 4125, 4132, 4133, 4205

Ipswich Suburbs: Starting from $68
4124, 4300, 4301, 4303, 4304, 4305

Gold Coast and Scenic Rim Region: $95
4208 to 4221, 4223 to 4230

Toowoomba / Lockyer Valley Region: Starting from $95
4341, 4342, 4343, 4344, 4345, 4347, 4350, 4353, 4354, 4355, 4356, 4357, 4358, 4359, 4360, 4361, 4363, 4364, 4400, 4401, 4402, 4403, 4404, 4407, 4614

Northern Rivers (NSW) Region: $135
2477 to 2480, 2481, 2483, 2485 to 2489

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